At Hope Capital Investments, our thinking is quite different from other landlords. Whether you’re a landlord of 1 property or 100, tenants pay the bills. Tenants should be considered customers. If a business doesn’t serve its customers appropriately, revenue falls. The same applies to rental properties. Start considering tenants as customers, and your mindset will change. If tenants have a better experience, multiple benefits for all parties occur.
1. Maintenance request
Clogged toilets, beeping smoke alarms, and calls at 2 AM can be a hassle; a professional landlord or property management company like Hope Capital Investments has certain procedures in place to mitigate some stress when it comes to repairs. Maintenance requests should be submitted online with the ability to upload photos and videos. Unless there is an emergency, most things can wait until the following day. Run your rental property portfolio like a business.
2. Communication
Whatever you do, don’t ignore the tenant. Tenants, like customers, feel undervalued and underappreciated when maintenance requests or general questions go unanswered. If something cannot be handled in a timely manner, explain why. Most tenants will be reasonable. At Hope Capital Investments, we have a dedicated phone number for tenants to text, call, and leave voicemails. Set up a workflow so each inquiry can be responded to.
3. Rental Payments
In today’s age of technology there should be no reason why electronic payments cannot be accepted. Whether it is ACH, Venmo, paypal, or cash app- multiple methods of payment allow landlords or property managers the ability to streamline payments. Faster payments aid cashflow. When payments are made once a month, cash flow can quickly become an enormous problem.
If Tenants (customers) are treated poorly, business suffers. At Hope Capital Investments our goals are aligned with property owners. To find out additional tactics that aid landlords and property managers schedule a meeting by calling us at 267-966-7421.